I recommend leaving your phone number twice at the start of a voice mail message to make it as easy as possible for the listener to obtain your number, record it and call you back.

Conversely, it avoids the situation whereby clients have to waste time listening to long messages again if they don’t get the number in full the first time.

The message you leave should adopt the following structure:

1. Your name and agency
2. Your phone number
3. Your phone number – repeated
4. Your availability for the rest of the day.
5. An invitation to return the call.
6. A commitment to following up with another call.

A professional approach will help improve communication and leave a positive impression.

Here’s a suggested script to follow.

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